Photography and Graphic Designs
BLACK SUPERNOVA PRODUCTIONS
Photography and Graphic Designs
POLICIES
Photography Work:
Your deposit or full session fee is due immediately upon reservation of your session. This can be collected through our online booking system. We will not reserve a date or time without payment. It is mandatory that our clients fill out subject fields to describe the details of the project (background
color, props, and detailed information etc.) Any additional information regarding the session is to be sent to the specified email address after checkout has been completed. If a client would like to receive a consultation over the phone they will need to include that in the description at checkout.
If clients would like more pictures than package offers, there is a $10 charge per image edited. Once a portrait session has been performed, your session fee is non-refundable, as it covers the equipment, time and skills. Online galleries will be available for 2 weeks only and a $25 dollar charge will apply for every additional week requested. If you are late for your time slot, we will use the remainder of the time to try and capture the best images. If you are so late that you miss your session time, your payment is forfeited and you can reschedule for $50, one time reschedule, only within 30 days. Clients reserve the right to reschedule any portrait session with one week PRIOR notice to the photographer, at no additional fee. BSP reserves the right to reschedule any session or projection meeting due to photographer illness, personal emergency, or inclement weather. If a session cannot be rescheduled due to photographer cancellation, we will refund your paid session fee. Please back up all digital copies of your photographs. We recommend an external hard drive or flash drive. BSP cannot guarantee the results or quality of prints made by clients or by clients' chosen labs. For consistent, quality results made to last a lifetime, please purchase your prints directly from BSP. BSP provides photographic prints and products, color corrected & calibrated to print EXACTLY as we see on our BSP computer monitor, by our professional print lab. Any digital photos you see on our website, blog, social media sites, or that have been provided directly to you may vary from their intended appearance, depending on your computer's monitor and settings.
Graphic Design Work:
Your design fee is due immediately after consultation of project materials needed. Client will then receive invoice from BSP with order details. No order will be designed or submitted until paid in full. BSP agrees to produce project materials at the request of the client for fees agreed upon in advance and delivery of the work by an agreed-upon deadline. As long as client provides designer with all information, items, images and materials needed to do so within allotted time frame. The client will have the final say on all colors, fonts, text and images used in the final design. Once a graphic design has been performed, your fee is non-refundable, as it covers the equipment, time and skills. The design process will not start until the client has sent in all necessary information. It is not BSP's responsibility to find or research information for the design process. BSP will cooperate with client in editing and otherwise reviewing the product prior to completion and launch. 5 revisions can be made after we provide the initial mockup of design. If 6 or more revisions for lack of prior information given, an additional fee of $25 will apply per edit document. Once you post your flyer on any social media network it is not permitted to receive any additional changes unless an editing fee of $25 is paid. The client will be notified if this applies. Note that I reserve the right to use stock images where necessary unless provided by client. A project will be considered abandoned if we have not heard from you in 30 days. You will not have any rights to use any of the work that was presented to you, unless the project has been paid in full. If we have not heard from you and you contact us after the 30 day abandonment, a start up fee of $25 may apply. Please back up all digital copies of your designs. We recommend an external hard drive or flash drive. BSP agrees that he will be the sole author of the work produced, which will be original work and free of plagiarism.
Time Frame to Obtain Materials:
The client has a time frame of obtaining materials for the project and/or service requested. Any and all information should be sent through email at blacksupernovaproductions@gmail.com. Any details regarding an order sent through any social media platform such as Instagram, Facebook, etc. will be null and void. If all material needed for the project and/or design is not provided to BSP 30 days following the initial date of the signed agreement the contract is subject to one of the following:
1. Termination with no obligation of refund or services rendered.
2. Standard turnaround time restarts from the time all material is confirmed to be received by the designer.
3. Special instructions or permissions that must be approved and documented by the designer to be valid.
Confidentiality:
Confidentiality: BSP acknowledges that we may receive or have access to information which relates to the Client’s past, present, or future products, vendor lists, creative works, marketing strategies, pending projects/proposals, and other proprietary information. BSP Designer agrees to protect the confidentiality of the Client’s proprietary information and all physical forms thereof, whether disclosed to BSP before this Agreement is signed or afterward. Unless strict confidentiality is requested by Client in advance of the establishment of this contract, BSP can display materials and final work created for Client on the BSP website www.blacksupernovaproductions.com and social media platforms.
Compensation:
Client agrees to pay a BSP 100% (or deposits) of the total project cost before any services are provided, deposits are only available on photography sessions. If the parameters of the work changes with pictures/graphics, or if it involves more time than estimated, BSP will inform Client and they can renegotiate the difference of cost. BSP is responsible for the payment of all federal, state, and/or local taxes with respect to the services he performs for the client as an independent contractor. The Client will not treat BSP as an employee for any purpose.
Client Approval:
Upon acceptance of the work, client accepts responsibility for any further processes in which this work is used (e.g., film outpost, printing, etc.) BSP is not responsible for errors occurring in this work or projects related to this work after acceptance of the work by the client.
Cancellation:
Both parties understand that client or BSP may terminate the service at any time if, for any reason, the relationship is deemed unsatisfactory by either party. Upon written or verbal cancellation of less than a week PRIOR, client is responsible for payment for all expenses incurred and any work done towards the completion of the project based on the percentage of the project completed that is determined by BSP. Should client cancel the project following its completion, client is responsible for full payment as per the agreed-upon estimate plus all expenses incurred. In the event of cancellation, BSP retains ownership of all copyrights and original work created.
Refund:
There are absolutely NO refunds on any design work that has been started on or issued out --IMPORTANT-- ANY PERSON PURSUING TO GET A REFUND OR PROCEED WITH THE PROCESS OF OBTAINING A REFUND AFTER WORK HAS BEEN STARTED ON OR ISSUED OUT WILL HAVE THIS CONTRACT VOIDED AND ALL SERVICES ORIGINALLY APPLIED FOR WILL NOT BE OBLIGATED TO BE COMPLETED UNLESS OTHERWISE STATED BY THE COMPANY OWNER REQUEST. ANY CHARGEBACK/REFUND CASES OPENED PER CLIENT ACTION IS SUBJECT TO LOSING ALL RIGHTS TO DESIGNS OR PAYING A MINIMUM OF HALF OF THE ORIGINAL COST OF THE WORK ORIGINALLY ORDERED. *** All items needed for all projects must be provided no later than 30 days from the date of the initial order form. and being available. At any point in time if the client decides they no longer want the package they have purchased they are welcome to decline further services, but no refund will be issued and the contract will be void, once the client has agreed to not continue services rather it be verbally or in writing.
Acceptance of Terms:
Client promises to pay for the services rendered by Black Supernova Productions for the product as agreed upon. By completing the purchase of any services featured on BSP’s website, client agrees they have read and understand the policies, which are considered legally bonded to these 2024 - 2025 terms.